1. 14-day money-back guarantee on plans
Every first purchase of a plan (3 months, 1 year or 3 years) comes with a 14-day money-back guarantee from the date of payment. If AnjHub is not right for your salon, email us within 14 days and we will refund the full amount — no interrogation.
Repeat purchases of the same plan type (renewing the same term again) are covered for 7 days, provided usage in the new term is minimal.
2. Add-ons
| Add-on | Refund rule |
|---|---|
| Extra staff accounts (5 / 10) | Full refund within 14 days if unused; pro-rated once activated. |
| Email top-up (1,000 / 10,000) | Refundable within 14 days for unused credits only. |
| SMS top-up (1,000 / 10,000) | Refundable within 14 days for unused credits only. |
3. One-time services
- 1-on-1 Remote Training ($50) — full refund if cancelled at least 24 hours before the scheduled session; rescheduling is free.
- Premium Full Package ($1,490) — refundable in full before design work starts. Once the first draft is delivered, the fee for completed work is retained and the remainder is refunded.
- Custom Standalone Website ($990 + $390/yr) — refundable in full before development starts. After development starts, completed milestones are retained. The $390 annual upkeep fee is refundable within 14 days of each payment.
4. How to request a refund
- Email Tech@anjhub.com · Metojoy999@gmail.com with your order email and a short note on what happened.
- We reply within 1 business day and confirm the refund decision.
- Approved refunds are issued through PayPal to your original payment method — refunds to your PayPal balance are usually available immediately, while card refunds typically arrive in 3–10 business days depending on your card issuer.
5. What is not refundable
- Consumed email/SMS credits and activated add-ons after the windows above.
- Delivered or substantially completed service work (per Section 3).
- Accounts terminated for violation of our Terms of Service.
6. Statutory rights
Nothing in this policy limits mandatory consumer rights in your country — for example, EU/UK consumers keep their statutory cancellation rights for digital services. Where this policy is more generous than the law, this policy applies.
7. Contact
Refund questions: Tech@anjhub.com · Metojoy999@gmail.com
Changsha Jingzhi Youxuan Trading Co., Ltd.
Room 603-29, Building 17-1, Xinggong Science Park, No. 100 Luyun Road, Lugu Subdistrict, Xiangjiang New Area, Changsha, Hunan, P.R. China